/* ===== Entrar em contato: assistente virtual + formulário com direcionamento ===== */
.ct-overlay{position:fixed;inset:0;background:rgba(20,16,36,.38);opacity:0;pointer-events:none;transition:opacity .35s ease;z-index:1200}
.ct-overlay.on{opacity:1;pointer-events:auto}
.ct-painel{position:fixed;top:0;right:0;height:100%;width:min(440px,100%);background:#fff;z-index:1201;display:flex;flex-direction:column;
  transform:translateX(104%);transition:transform .5s var(--suave);box-shadow:-24px 0 60px -30px rgba(20,16,36,.35);font-family:var(--fonte-texto)}
.ct-painel.on{transform:none}
.ct-topo{padding:26px 26px 0;display:flex;align-items:flex-start;justify-content:space-between;gap:16px}
.ct-topo h2{font-size:22px;letter-spacing:-.02em}
.ct-topo p{font-size:13.5px;color:var(--tinta-2);margin-top:4px}
.ct-fechar{flex:none;width:38px;height:38px;border-radius:50%;border:1px solid var(--linha);background:#fff;cursor:pointer;font-size:20px;line-height:1;color:var(--tinta);transition:background .2s}
.ct-fechar:hover{background:var(--nevoa)}
.ct-abas{display:grid;grid-template-columns:1fr 1fr;gap:4px;margin:20px 26px 0;padding:4px;background:var(--nevoa);border:1px solid var(--linha);border-radius:999px}
.ct-aba{font-family:var(--fonte);font-size:13.5px;font-weight:600;border:none;background:none;border-radius:999px;padding:10px 12px;cursor:pointer;color:var(--tinta-2);transition:background .25s,color .25s}
.ct-aba.ativa{background:#fff;color:var(--violeta);box-shadow:0 2px 8px -4px rgba(20,16,36,.25)}
.ct-corpo{flex:1;min-height:0;display:flex;flex-direction:column}
.ct-view{display:none;flex:1;min-height:0;flex-direction:column}
.ct-view.ativa{display:flex}
.ct-rodape{padding:14px 26px 20px;border-top:1px solid var(--linha-2);font-size:13px;color:var(--tinta-2)}
.ct-rodape a{color:var(--violeta);font-weight:600}

/* chat */
.ct-msgs{flex:1;overflow-y:auto;padding:22px 26px 10px;display:flex;flex-direction:column;gap:10px}
.ct-msg{max-width:88%;padding:11px 14px;border-radius:16px;font-size:14px;line-height:1.5;animation:surge .45s var(--suave) both}
.ct-msg--bot{background:var(--lav-bg);border-bottom-left-radius:5px;align-self:flex-start}
.ct-msg--user{background:var(--violeta);color:#fff;border-bottom-right-radius:5px;align-self:flex-end}
.ct-msg a{color:var(--violeta);font-weight:600}
.ct-msg ul{margin:8px 0 2px;padding-left:18px;display:grid;gap:4px}
.ct-msg .rota{margin-left:4px}
.ct-digitando{display:inline-flex;gap:4px;padding:14px}
.ct-digitando i{width:6px;height:6px;border-radius:50%;background:var(--lavanda);animation:ctPulo 1s infinite}
.ct-digitando i:nth-child(2){animation-delay:.15s}.ct-digitando i:nth-child(3){animation-delay:.3s}
@keyframes ctPulo{0%,60%,100%{transform:none;opacity:.5}30%{transform:translateY(-4px);opacity:1}}
.ct-ops{padding:10px 26px 16px;display:flex;flex-wrap:wrap;gap:8px}
.ct-op{font-family:var(--fonte-texto);font-size:13.5px;font-weight:500;border:1px solid var(--lavanda);background:#fff;color:var(--violeta);border-radius:999px;padding:9px 14px;cursor:pointer;text-align:left;transition:background .2s,border-color .2s}
.ct-op:hover{background:var(--lav-bg);border-color:var(--violeta)}
.ct-op--link{text-decoration:none;display:inline-block}
.ct-op--solid{background:var(--violeta);color:#fff;border-color:var(--violeta)}
.ct-op--solid:hover{background:var(--violeta-escuro);border-color:var(--violeta-escuro)}

/* formulários (aba e mini-form do chat) */
.ct-form{overflow-y:auto;padding:22px 26px 10px;display:grid;gap:14px;align-content:start;flex:1}
.ct-campo{display:grid;gap:6px}
.ct-campo label{font-size:13px;font-weight:600;color:var(--tinta)}
.ct-campo label small{font-weight:400;color:var(--tinta-3)}
.ct-campo input,.ct-campo select,.ct-campo textarea{font:inherit;font-size:14px;color:var(--tinta);border:1px solid var(--linha);border-radius:12px;padding:11px 13px;background:#fff;width:100%;transition:border-color .2s,box-shadow .2s}
.ct-campo textarea{min-height:96px;resize:vertical}
.ct-campo input:focus,.ct-campo select:focus,.ct-campo textarea:focus{outline:none;border-color:var(--violeta);box-shadow:0 0 0 3px var(--lav-bg2)}
.ct-destino{display:none;background:var(--lav-bg);border-radius:12px;padding:12px 14px;font-size:13.5px;line-height:1.5}
.ct-destino.on{display:block}
.ct-destino strong{font-family:var(--fonte)}
.ct-destino ul{margin:8px 0 0;padding-left:18px;display:grid;gap:3px}
.ct-destino a{color:var(--violeta);font-weight:600}
.ct-aviso{display:none;font-size:12.5px;line-height:1.45;color:#7A4B00;background:#FFF6E5;border:1px solid #F5DDAF;border-radius:10px;padding:9px 12px}
.ct-aviso.on{display:block}
.ct-consent{display:flex;gap:9px;align-items:flex-start;font-size:12.5px;line-height:1.45;color:var(--tinta-2)}
.ct-consent input{margin-top:2px;accent-color:var(--violeta);flex:none}
.ct-consent a{color:var(--violeta);font-weight:600}
.ct-enviar{font-family:var(--fonte);font-size:14.5px;font-weight:600;border:none;border-radius:999px;background:var(--violeta);color:#fff;padding:13px 18px;cursor:pointer;transition:background .2s}
.ct-enviar:hover{background:var(--violeta-escuro)}
.ct-enviar:disabled{opacity:.45;cursor:default;background:var(--violeta)}
.ct-mini input:disabled{background:var(--nevoa);color:var(--tinta-2)}
.ct-erro{font-size:12.5px;color:#B42318;display:none}
.ct-erro.on{display:block}
.ct-mini{align-self:stretch;max-width:100%;background:#fff;border:1px solid var(--linha);border-radius:16px;padding:16px;display:grid;gap:11px;animation:surge .45s var(--suave) both}
.ct-mini .ct-campo input{padding:9px 12px;font-size:13.5px}
.ct-ok{text-align:center;padding:40px 26px;display:grid;gap:10px;justify-items:center}
.ct-ok .ico{width:54px;height:54px;border-radius:50%;background:var(--lav-bg);color:var(--violeta);display:flex;align-items:center;justify-content:center;font-size:26px}
.ct-ok h3{font-size:19px}
.ct-ok p{font-size:14px;color:var(--tinta-2);line-height:1.55;max-width:32ch}

/* botão flutuante do assistente */
.ct-fab{position:fixed;right:24px;bottom:24px;z-index:1100;display:inline-flex;align-items:center;gap:10px;
  height:52px;padding:0 20px 0 7px;border:none;border-radius:999px;cursor:pointer;
  font-family:var(--fonte);font-size:14px;font-weight:600;line-height:1;color:#fff;background:var(--violeta);
  box-shadow:0 10px 28px -10px rgba(122,0,245,.55),0 2px 6px rgba(20,16,36,.12);
  transition:transform .45s var(--suave),background .25s ease,box-shadow .3s ease,opacity .25s ease;
  animation:ctFabIn .6s var(--suave) .4s backwards}
.ct-fab:hover{transform:translateY(-2px);background:var(--violeta-escuro);box-shadow:0 14px 32px -10px rgba(122,0,245,.65),0 2px 6px rgba(20,16,36,.12)}
.ct-fab:focus-visible{outline:3px solid var(--lavanda);outline-offset:3px}
.ct-fab-ico{width:38px;height:38px;border-radius:50%;background:rgba(255,255,255,.16);display:grid;place-items:center;flex:none}
.ct-fab-ico svg{display:block}
.ct-fab-txt{white-space:nowrap}
@keyframes ctFabIn{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}
body.ct-aberto .ct-fab,body.aberto .ct-fab,body:has(.item.on) .ct-fab{opacity:0;pointer-events:none;transform:translateY(8px)}
body.ct-aberto{overflow:hidden}
@media (max-width:560px){
  .ct-fab{width:56px;height:56px;padding:0;justify-content:center;right:16px;bottom:16px}
  .ct-fab-txt{display:none}
  .ct-fab-ico{width:56px;height:56px;background:none}
  .ct-fab-ico svg{width:24px;height:24px}
  .ct-topo,.ct-msgs,.ct-ops,.ct-form,.ct-rodape{padding-left:20px;padding-right:20px}
  .ct-abas{margin-left:20px;margin-right:20px}
}